Widerrufsrecht

Cancel order

If you request cancel your order before we ship it, you will be charged a 7% handling fee.
If you request cancel your order after we ship it, your refund will be deducted from a 7% handling fee + round shipping costs.
This time is based on the time we receive your cancellation request, not the time you submit your request. Our working hours are 9:00 am to 18:00 pm GMT+8.

VIPCOO electric scooters, electric bicycles, and electric dirt bikes are eligible for return and refund requests within 14 days of receipt.Once the accessories/equipments/repair parts are shipped, they cannot be returned or refunded.

After-sales support email: support@vipcoo.com

【Return & Refund Policy for Non-Product Quality Issues】
Contact support@vipcoo.com to apply for return and refund. We will test the returned products:
1. The returned products must be unused;
2. The returned products must be in the original packaging;
3. The returned products require the packaging to be undamaged and the accessories to be complete, and not affect the secondary sales;
4. If the results of the returned product inspection do not affect the secondary sales, we will deduct the return shipping fee and refund, and the return shipping fee is subject to the actual amount;
5. If the returned product inspection results show damage, it will affect the secondary sales, and we will not refund; we support the return of the inspected products, and the consumer bears the round-trip shipping fee.

【Important】

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

【Return & Refund Policy for product Quality Issues】
Contact support@vipcoo.com to apply for return and refund. We will test the returned products:
1. Provide videos and photos of product quality issues by support@vipcoo.com;
2. If the results of the returned product inspection are normal and inconsistent with the feedback, we will not refund; we support returning the tested products, and consumers will bear the round-trip shipping costs;
3. If the results of the returned product inspection are consistent with the feedback, we will refund, and consumers will not bear the shipping costs.

Please note: This return and refund policy only applies to this platform. If you purchase VIPCOO brand products on other platforms, you need to contact the seller of VIPCOO brand products through the order record on the corresponding platform.

【Return Address】

JJTSL129-RB-H3-B
3681 Walnut Ave,
Chino,
CA
91710
6264137244

【Refund  Time】

We will process your refund after receiving and inspecting your package, which typically takes 10-15 business days. Once confirmed, we will refund you through the original payment method. Refunds usually arrive within 48 hours, but this may vary depending on the payment method. Please contact your bank if you have any questions. Refunds may be delayed during holidays.