【About Products】
Q: How to install and use the product?
A：Our products are pre-installed more than 80% in the factory, at the same time, we are equipped with graphic installation tutorials in the instruction manual, which can be used directly after just a simple installation. If you encounter any problems during the use of the product, you can check the detailed instruction manual attached to the product, or contact our customer service team, we will be happy to serve you.
Q: How is the quality of the product guaranteed?
A: We are strict about product quality. All products have gone through multiple quality testing processes, from raw material purchasing to finished products leaving the factory, each link follows strict quality standards. At the same time, in the quality assurance period, if the product has quality problems during this period, we provide you with free replacement or repair.
【About Order】
Q: How to place an order on your website?
A：First of all, browse our website, find the desired product, click into the product details page, select the product specifications, quantity and other information, and then click “Add to Cart”; enter the shopping cart page, confirm that the order information is correct, click “Checkout”. Follow the prompts to fill in the delivery address, select the payment method, etc., and finally click “Submit Order” to complete the order. If you have any questions, feel free to contact us.
Q: Can I change my order information after placing an order?
A: If you need to modify your order information after placing an order, such as shipping address, contact number, etc., please contact our customer service team as soon as possible. If the order has not been shipped yet, we will try our best to modify it for you; however, if the order has been shipped, you may not be able to modify the order information, but you can follow our return policy after receiving the goods.
【About Payment】
Q: What payment methods do you support?
A：We provide a variety of convenient payment methods, including credit card payment (support Visa, MasterCard, American Express and other common credit cards), PayPal payment, Apple Pay, Google Pay and shopify official Shop Pay. you can choose the appropriate payment method according to your own preferences and habits. You can choose the appropriate payment method according to your own preferences and habits. All payment processes use secure encryption technology to protect your payment information security.
Q: What should I do if the payment fails?
A: If the payment fails, there may be several reasons. First of all, please check whether your payment information is filled in correctly, such as credit card number, expiration date, CVV code, etc., or make sure that your PayPal account balance is sufficient and the payment authorization is normal. It is also possible that the payment failed due to network problem or bank system maintenance. You can try to refresh the page and pay again, if the problem is still not solved, please contact our customer service and provide details of the payment failure, we will assist you to solve it.
【About Order Status and Tracking】
Q: How can I check the status of my order?
A：You can log in to our website, click “My Account” in the upper right corner of the page, select “Order History” in the drop-down menu, find the order you need to check, click on the order number to check the detailed status of the order, including whether the order has been confirmed , shipped, in transit or completed, etc. If your order has been shipped, you can also click “Track Order” to get the logistics single number and logistics tracking link to track the transportation track of the package in real time.
Q：My order shows shipped, but never received the goods how to do?
A: The order shows that it has been shipped but has not been received may be due to some delays in the logistics and transportation process. You can first check the latest location and estimated delivery time of the parcel through the order tracking information. If the parcel has exceeded the estimated delivery time and still not received, it may have encountered special circumstances during transportation. Please contact our customer service, provide the order number, we will communicate with the logistics company to assist you to check the whereabouts of the parcel, and provide you with timely feedback on the results.
【About delivery and logistics】
Q: How long does it take to ship the order? How long can I expect to receive the goods?
A: Product orders are arranged for shipment within 2 working days (except for special circumstances, including but not limited to excessive orders during promotional activities, holidays, etc.), accessories orders are shipped from mainland China. Generally speaking, the delivery time for domestic express delivery is 2-14 working days, and the delivery time for international express delivery is 8-20 working days. You can check the specific logistics estimated delivery time on the order details page.
Q: How is the shipping cost calculated?
A: All our orders are free shipping, except for special instructions.
【About Returns and Exchanges】
Q: Under what circumstances can I apply for a return or exchange?
A：1、Quality problem returns: If you receive a product with quality problems, or inconsistent with the product description, you can apply for a refund or exchange within 7 days after receipt of the goods.
2, non-quality returns: If you are not satisfied with the product, in the case of not affecting the secondary sales (product not used, packaging intact, complete accessories), you can also apply for a return. However, customized products, special promotional products and some special goods may not apply to the unconditional return policy, please check the relevant instructions on the product details page carefully before purchase.
Q: How do I apply for a return or exchange?
A: Applying for a return or exchange is very simple. Please log in to our website, go to “My Account” - “Order History”, find the order that needs to be returned or exchanged, click the “Apply for Return or Exchange” button, and follow the system prompts to fill in the The reason for return or exchange, upload relevant pictures (if there is a quality problem) and other information, after submitting the application, our customer service staff will contact you within 2 working days to provide you with further guidance, including the return address, the exchange process and so on.
Q: Who will bear the shipping cost for return and exchange?
A: If the return or exchange is caused by product quality problems or inconsistency with the product description, we will bear the return shipping costs; if you apply for a return or exchange for personal reasons, you will need to bear the return shipping costs without affecting secondary sales.
【About Customer Service】
Q: How to contact your customer service team?
A: You can send an email to support@vipcoo.com and we will get back to you within 2 business days of receiving the email.
Q: What after-sales service do you provide?
A: We are committed to providing you with excellent after-sales service. In addition to the return and exchange service mentioned above, if you encounter any problems or need technical support during the use of the product, you can contact our customer service team at any time. We will provide you with detailed answers and guidance to help you solve your problems. At the same time, we will visit our customers on a regular basis to collect your comments and suggestions on our products and services, in order to continuously improve and enhance the quality of our services.
